We have detailed below our health & safety actions and requirements to help support a safe and comfortable experience. 

Updated July 27, 2022

Our policies are based on current CDC Guidelines and align with the requirements of the Los Angeles Convention Center (LACC) and the California Department of Public Health regarding large indoor events. Currently, face coverings, verification of vaccination or proof of negative test are not required for admission to the LACC or ITS World Congress. However, we are aware of and monitoring recent updates and guidance from state and local health departments. Please check this page often for the most up-to-date information.

Please read below for more details on our requirements, frequently asked questions, important public resources, and what you can expect at ITS World Congress. 


All participants are asked to review and confirm they are able to comply with the Health & Safety Acknowledgement prior to entering ITS World Congress, including ensuring that they are not currently experiencing any of the symptoms of COVID-19. Anyone who is not feeling well or begins to experience symptoms at any time ITS World Congress should contact and follow the guidance of their physician. No one is permitted entry to ITS World Congress who is not in full compliance with the health & safety requirements and the Health & Safety Acknowledgement.


ITS World Congress has worked closely with the Los Angeles Convention Center to implement cleaning and sanitization standards that meet or exceed the recommendations of the CDC. It is the responsibility of everyone to maintain personal hygiene, including washing your hands frequently.


Please adhere to all signage and direction from all staff, including our Safety Ambassadors. We have adjusted our layout and implemented exhibitor recommendations with the wellbeing of our guests in mind. Operational adjustments may occur throughout the event.


Please be aware of and respect the personal boundaries of your fellow participants so that everyone can enjoy their time at ITS World Congress. 


In accordance with public health guidance, we recommend participants wear a face covering while attending ITS World Congress. Face coverings may be required in some areas of the event. We encourage our participants to follow CDC Guidelines regarding face coverings and maintain up-to-date on COVID-19 vaccinations and ask that anyone who is not up-to-date wear a face covering. 


It is recommended that all participants follow CDC Guidelines regarding face coverings and maintain up-to-date COVID-19 vaccinations. Please note that wearing an appropriate face covering is strongly recommended by the LA County Department of Public Health and we ask that anyone who is not up-to-date on their COVID-19 vaccinations wear a face covering at all times. Please note that face coverings may be required in specific areas of the event.

Unfortunately, we are unable to offer refunds. You can click here to view our terms of service for participation in ITS World Congress. Please ensure you are free from COVID-19 symptoms prior to traveling.

For questions regarding accommodations and our accessibility protocols, please email us.

ITS World Congress show management partners closely with the Los Angeles Convention Center, local, state, and federal health authorities to maintain a robust operational plan designed to maximize the health and safety of everyone. These include:

  • Strict sanitization and cleaning procedures
  • Hand sanitizing stations
  • Layout design and spaces to promote a safe experience
  • Exhibitor guidelines and booth design standards
  • Reduced contact transactions

The Los Angeles Convention Center maintains an extensive health & safety plan for all events, including ITS World Congress. For more information and details, please visit:  

Everyone in attendance at ITS World Congress is expected to fully comply with terms of service for participation in ITS World Congress, including all health and safety requirements. Acknowledging the requirements and agreeing to comply is a condition of entry (See the Health & Safety Acknowledgement). A health & safety contact phone number will be clearly noted on signage throughout ITS World Congress to allow for reporting of any concerns or issues.

Show management may remove, ban, or revoke the badge without refund of anyone who fails to comply or impacts the safety or security of the Event, each in show management’s sole and absolute discretion

ITS World Congress expects everyone attending ITS World Congress to adhere to our various policies, including our code of conduct, anti-harassment, security screening, and more. Please click here to learn more about the other policies in place at ITS World Congress. 

For answers to additional frequently asked questions, please click here. If you’d like to contact us directly, please click here to email our customer service team. 

Please Note: The protocols contained on this website are based on information currently available regarding the behavior and characteristics of the COVID-19 virus, public health information, and local or state guidelines with respect to large gatherings in any particular community. As more clarity with respect to these variables emerges, it is expected that these guidelines may need to be adjusted accordingly.